CROSS Personal Care

When your transfer is delayed, you don’t have to handle it alone.

A dedicated CROSS advisor is here to understand your situation and help you find the right solution.
Not comfortable speaking Korean? No problem.
Speak in the language you’re most comfortable with.
With CROSS Personal Care, you have someone you can turn to when you need a little extra help.

An advisor wearing a headset and taking notes, with their face out of view — AI-generated illustration of a consultation

Trust built with customers who joined before

5.0/5Friendliness

4.9/5Reassurance

96%Resolution rate

Based on 28 customer survey responses

Post-consultation survey of 28 CROSS customers from the Philippines and Vietnam. Reassurance shows the lower of the two country averages.

What CROSS Personal Care offers you

You don’t have to figure it out alone. Your dedicated advisor is here to help.

Get help in the language you’re comfortable with

You’ll have a dedicated advisor who understands your situation, so you won’t have to explain everything from the beginning each time.
Whether you need help with a transfer, the CROSS app, or verification, you can ask in the language you’re most comfortable speaking.

Get help before a problem becomes a bigger one

If we expect a delay or notice an issue with your transfer, we’ll reach out to you first.
We’ll explain what’s happening, what you can expect, and what you can do next — so you’re not left wondering.

Know exactly what to do next

Some situations require help outside of CROSS. When that happens, we’ll help you understand where to go and what you need to prepare.
From what to ask at the bank to which documents you may need, your advisor will help you take the next step with confidence.

What our customers say

"Even though I can't speak Korean well, going to the bank alone wasn't scary at all thanks to the agent! She prepared a script for me, explained how to fix my problem, and stayed in touch while I was at the bank so I never felt alone. Top-notch service!"
NO**EL

1 / 3

Real customer reviews. Names are partially masked for privacy.

Optional · 1–2 times a week

Your needs matter to us.

From time to time, your advisor may invite you to share your experiences or thoughts about life in Korea through simple questions in a private group chat.

Share what matters to you. We may ask about topics that are relevant to your everyday life or your experience using CROSS.
Help us understand your needs. What you share helps us better understand what customers need and how we can support you.
Be among the first to know. Customers who share their ideas may be invited to try new CROSS services and features before they are widely available.

Participation is completely optional. Whether you choose to participate or not, you’ll receive the same Personal Care support from CROSS.
For privacy, share your phone number or other identifying information only in a private message to the manager.

When your transfer is delayed, you don’t have to handle it alone.

You don’t have to figure it out alone. Your dedicated advisor is here to help.

Get help in the language you’re comfortable with

Get help before a problem becomes a bigger one

Know exactly what to do next

How can we reach you?

Would you like to join a private CROSS Community?

What made you hesitate?

Thank you for applying.

There is always next time.

Thank you for your feedback.